Using the client portal helps ensure your deposits are processed smoothly and efficiently. However, local bank transfers made directly without uploading the payment slip to the client portal may experience delays.
If you’ve already transferred funds without using the client portal:
Log into the client portal and create a new deposit order for the corresponding transaction without making a new payment. This step helps ensure our team can match your payment more efficiently.
Provide the following to the Support Team for further checking:
- Payment proof screenshot
- Payment details: amount and date of transaction
Our team will further check to locate and verify the funds. Please note that this process may take additional time and effort compared to deposits made directly through the client portal.
Note: always initiate deposits through the client portal to ensure proper tracking and faster processing.
keywords: no deposit record, deposit not credited
Comments
0 comments
Please sign in to leave a comment.