If you're not receiving the SMS verification code during registration, it may be due to one of the following reasons. Please review the possible causes and try the troubleshooting steps below:
1. Resend the Code
- Use the “Resend” option on the registration page to request a new code.
- Delivery may be delayed due to temporary network congestion or high traffic.
2. Check Your Mobile Number
- Ensure the number is entered correctly, including the appropriate country code.
- Double-check for any typos or missing digits.
3. Network or Signal Issues
- Confirm your phone has a strong mobile signal and that airplane mode is off.
- Restart your phone and try again.
- Delays can occur due to mobile network issues or high traffic on the platform.
4. Do Not Disturb or Message Blocking
- Turn off Do Not Disturb mode.
- Check if your carrier or device is blocking short-code or unknown sender messages.
- Review any third-party spam filters or messaging apps that may block messages from unknown numbers.
5. SIM Card or Device Issues
- Ensure your SIM card is active, properly inserted, and not damaged.
- SMS services must be enabled by your mobile provider.
- If unsure, contact your mobile carrier for assistance.
6. Number Already in Use
- The mobile number may already be associated with an existing Vantage account.
- Your number may also have exceeded the allowed number of verification attempts.
If you’ve reviewed the above and are still unable to receive the verification code, please contact our Support Team at support@vantagemarkets.com for further assistance.
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