What should I do if my funds have been deducted but the deposit appears incomplete?
If your funds have been deducted from the payment terminal but the order status is not yet successful, please do not worry your funds are currently in a safe state.
The reasons why your funds have not been credited may be as follows:
- Your bank payment information is inconsistent with the information you actually filled in, such as name, account number, and other details.
- The actual payment amount does not match the amount you set when creating the order.
The payment method you use may also be affected by the bank or gateway. Please do not worry, you can still contact us by providing the following information, and our relevant team will assist in handling it:
- A complete receipt showing full payment information, including the amount and date.
- The complete order number.
- Trading Account.
*How to obtain the order number?
Login Client Portal > Funds > Transaction History > Deposit > It shows the deposit order number.
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